Refunds, Returns and Discount Policy

Our Pledge

We want our customers to be happy and realize a real transfer of value in conducting business with us. If we made a mistake in service delivery, pricing, billing or workmanship, Throughput Management, Inc. will make it 'right' with you, our customer.

Discounts, Financial Aid and Payment Plans

Active US military personnel receive significant discounts on all of our products and services. In some cases our workshops are 100% free for qualified active US military, veterans of foreign wars and retired US military.

Do you need to set up a payment plan or would like to look into financial aid? Please call our office to discuss your situation and we can arrange comfortable payment plans for you, subject to credit approval.


Workshops and Seminars

Plain and simple - if you attend one of our workshops and leave before the first hour, we will refund 100% of the fees you paid us for the workshop.

For cancellations at least 48 hours prior to the workshop starting - we will refund 100% of the fees paid within 10 business days of the workshop completion.

For no-call/no-show we will automatically refund 50% of the fees paid within 10 business days of the workshop completion.


Damaged books, tapes and DVDs returned to our office with prior return authorization will be replaced and we will pay the shipping!

There are no refunds on opened books, audio tapes and DVDs. If you are dissatisfied with your purchase, we will work with you towards an exchange or credit for future workshops or other media products.

Property Assessments and Other Consulting Services

All of our Property Condition Assessments, 'Green Projects' and other consulting services are negotiated on a case by case basis and each comes with warranty information in the project agreements.

Who we are

We have clearly defined objectives, comprehensive audit tools and a specific mission to find, capture and minimize waste for our clients.

Just telling someone about a problem is not going to fix it. We have the right technology to maintain the solutions we engineer. Our services ensure the savings we create are managed now and into the future.

Most of our services are available on a performance basis. That means we share the risk with our clients. In some instances we can even secure project-specific performance bonds to shift all of the risk from our clients onto us.

Ask about our 'No Downside Guarantee'

About Us

Throughput Management, Inc. is a leading commercial and industrial real estate service company. Our core business is based upon continuous improvement in commercial and industrial property operations by performing audits, making process improvements and providing managerial, financial and operations training.

Throughput Management, Inc.
25 Crescent Drive A-220
Pleasant Hill, CA 94523 USA
+1.415.516.7478 Office

Copyright © 2002-2024 Throughput Management, Inc.